Rental Policy Information for Villa Divertimento 

Reservations:

You may informally reserve the dates you would like by phone or e-mail. If you make your reservation several months ahead, our receipt of your check for one half the full rental amount will confirm that reservation. We do ask, however, that you mail your check promptly, so that we may receive it within ten days of your informal reservation. Otherwise, we will feel free to make some or all of your dates available to others who may contact us later.

Your second check, for the balance of the full rental amount, will be due no later than 60 days prior to your scheduled arrival date.

For bookings made within 60 days of your scheduled arrival date, we do require that we receive a check for the full rental amount within ten days of your informal reservation.

Refund Policy:

Cancelations & Deposits:

No deposits will be refunded unless a replacement rental is obtained. If you should cancel your reservation or any portion thereof, for any reason there will be no refund unless a replacement renter can be found.  We advise you to purchase traveler's insurance. 

Don't let a last minute emergency ruin your vacation.  We recommend looking into CSA Travel Insurance which offers free, no obligation, online quotes for vacation insurance. 

Special Needs & Expectations:

We expect that guests will discuss special needs at the time of booking. Every effort is made when guests are booking to accurately and completely represent the accommodations via web and telephone. If a guest is disappointed due to differences in taste according to decor, accommodation, location or any other reason and declines to stay at the rented property, this will be considered a cancellation and no rent reduction or refund will be issued.

Utility Outages, Household Repairs:

Please report inoperative equipment to us and every effort will be made for quick repair. Speed of repair cannot be guaranteed due to our reliance on island services, repair and utility companies.

Please Read:

Island Construction:

St. John is growing and there is some construction in most neighborhoods. Construction generally begins work begins at 7 am - 3:30 pm. We appreciate your understanding when constructions exists.

Travel Documents:

The U. S. Customs service does not require U. S. Citizens to have a passport to travel to or depart from the U. S. Virgin Islands when returning to the United States or Puerto Rico.
If you do not have a passport you are required to have an “other secure document”, such as a drivers license with photo or notarized birth certificate, to reenter the United States from the U. S. Virgin Islands.

Travel to other islands like the British Virgin Islands does require a passport.

Please be aware that not having a passport may delay your passage through customs and immigration upon leaving the Virgin Islands.